CUSTOMS & IMPORT TAX
At Cubnova, we believe in transparent pricing and a seamless shopping experience. We want you to know exactly what you are paying for, with no hidden surprises upon delivery.
1. Tax Policy (DDP Basis)
We ship to all supported locations on a DDP (Delivered Duty Paid) basis. This means that all relevant import taxes, customs duties, and VAT are already included in the final product price.
You will not be charged any additional fees by the courier or customs authorities upon receipt of your package. The price you see at checkout is the final price you pay.
2. Customs Clearance
Cubnova works with professional international logistics partners who handle the customs clearance procedures on your behalf. In most cases, your package will clear customs automatically without any action required from you.
However, in rare instances, local customs may require the recipient to provide identity verification (such as a KYC document or ID number) to release the shipment. If this happens, our logistics carrier or customer service team will contact you to assist with the process.
3. No Hidden Charges
We do not add any hidden taxes or fees. You pay us exactly the price marked on the website (Product Price + Shipping Cost). If you are ever asked to pay additional fees by a delivery agent, please contact us immediately before making any payment.
4. Changes to Customs Regulations
Customs policies vary widely from country to country and can change frequently. While we strive to cover all duties, please comply with your local laws and regulations regarding imported goods.
5. Contact Us
If you have any questions regarding taxes or the status of your shipment, please contact us:
Email: [email protected]
Phone: +86 15549367445
Address: Shop 105, Building 1 (Central Courtyard), Banghua Yichuangshe, Dajiangzhi Street, Haizhu District, Guangzhou City, Guangdong Province, 510000, China
